When Should You Call for Roadside Assistance Instead of a Tow Truck?
The service duration for roadside assistance is usually short, which is why not all types of emergencies can be covered. Some of the common problems that can be solved with roadside assistance are as follows:
1. Empty fuel tank
2. Dead battery
3. Flat tyre
4. Mechanical and electrical faults (minor)
These situations do not require you to visit the workshop. If any of these situations arise, you can contact your car insurance provider for assistance.
Pro Tip: Keep the insurance company number handy. This ensures quick access and faster repairs in case of emergencies.
Is Roadside Assistance the Same as a Tow Truck? What Should You Choose?
Understanding which service to choose between towing service and roadside assistance completely depends on the type of issue you're facing. In case of minor issues, roadside assistance coverage in your insurance should suffice. However, in case of major issues, you'll need to call for a towing service.
Considering your safety in such situations is extremely important. Reaching out to the insurance company often proves to be a feasible solution. The insurance company ensures verified personnel with sufficient knowledge are available to help you through.
Buying a roadside assistance add-on on your car insurance is helpful if:
1. You often have to travel long distances.
2. You want to stay protected against different risks of your car breaking down mid-way.
3. You want a comprehensive safety solution in case of emergencies.
Is Towing Included in Roadside Assistance Plans?
In most cases, yes. The roadside assistance add-on for your car insurance will offer towing benefits if on-site repairs aren't feasible. However, there may be limitations, subject to policy terms and conditions. You should review the policy terms and conditions before buying this add-on to understand the offerings.
In the case of a flat tyre, should you call towing or roadside assistance?
Generally, in the case of a flat tyre, you should reach out for roadside assistance. However, this will be fruitful only if you have a spare tyre available. The technician should help you with the replacement so that you can continue.
In case you don't have a spare tyre, you'll have to reach out for a towing service. Necessary service for your car will be provided in a safe environment.
What if the car breaks down due to engine failure?
The regular roadside assistance may not be helpful if the car breaks down due to a major engine failure. In this case, towing will have to be done.
When you reach out for roadside assistance, give them an idea about the extent of the damage. The necessary arrangements for towing will be made, considering towing as an extension of RSA support.
Roadside assistance offers multiple benefits, with access to professional service and safety being the key ones. Getting add-ons in the car insurance policy helps to enhance safety and add value for customers.
Expert Note
This information is based on standard motor insurance guidelines issued by the Insurance Regulatory and Development Authority of India (IRDAI) and commonly followed industry practices. Policy coverage and conditions may vary by insurer.
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